top of page

Service & Guarantee

3sixty 5 offers a 3 year guarantee on all LIFE products for normal consumer use. For (semi-)professional use the guarantee period for all materials and products is maximum 1 year.

All service related questions or claims need to be send to our Service Team. This can be done by sending an e-mail to

The guarantee period starts at the moment the goods are transferred to the Caribbean and not when bought by the customer.

Excluded of guarantee are:

  • Damages caused by wrong and uncareful use or montage.

  • Damages caused by aggressive substances or an aggressive environment.

  • Damages caused by external heat sources other than the sun.

  • Damages caused by wrong or poor maintenance. The maintenance instructions can be found at our website: materials-and-maintenance/

  • Damages caused by not following the user instructions.

  • Partial colour variations caused by partially covering the furniture.

  • Wear and tear that occur by normal use of the product, like sun bleaching.


Year 1/2

Year 1-2

Year 2-3





Remaining value




Transport damages or missing items have to be claimed within 5 working days at

Outdoor Lounge set  van LIFE
bottom of page